FAQs

?How do I register
Once you download the application, you can fill in your name, phone number and email

?Can I try the product before purchasing
For health reasons we cannot allow it

?How long does delivery time take
If the shipment is delivered, then the UAE will be delivered within 24 hours, except for the western region, which have specific days in the week, Sunday and Wednesday, and if the shipment is to the Gulf countries, it will be delivered from 5 to 7 working days as a maximum

?What is the shipping method for Roma
Shipping within the country is via Banana Express, and outside the country via DHL

?What products are available at Roma
Colored and colored contact lenses with vision and medical transparent contact lenses, daily, weekly, 3 months, 6 months, including annual ones, in addition to everything related to eye beauty from mascara, eyelashes, eyeliner and some cosmetic and skin care products ..... etc.

?How can I check my order
You can track your request from the application, my orders page, or through the contact us page, do not forget to mention your name, email, and phone number, and we will contact you as soon as possible.

?Is the payment method secure
Yes, really: We are dealing with companies licensed from the United Arab Emirates and we do not have access to your credit card information. The bank only does it to continue operations after purchase.

?How can I get discounts
You can visit our website on Instagram, Facebook and check how to get discount coupons with codes

?Are the products guaranteed
Yes, we have distribution to the original brands, and the lens products have approval from the Ministry of Health

?How can I amend my information in the application
Go to (My Account, Edit My Data) and you can change whatever you want from that page, including the password for your account

?Is there a solution with every order
Only in the UAE, the order is sent with a solution, while the Gulf countries are sent without a solution due to the shipping policy

?Is there a solution with every order
Only in the UAE, the order is sent with a solution, while the Gulf countries are sent without a solution due to the shipping policy

?Is there a solution with every order
Only in the UAE, the order is sent with a solution, while the Gulf countries are sent without a solution due to the shipping policy

Order Related

How can I pay for my order?

You can pay for your order using your KNET, credit card, or in cash on delivery

Which Currency is accepted?

We accept the local currency. For example in Kuwait, we accept KWD

Will I get discount when ordering large quantities?

There will be no additional discounts for larger quantities. However, always keep an eye out for different offers, bundles, and sales that are often available on our website

Can I see the items somewhere? Do you have showrooms?

Since having a showroom defeats the purpose of a convenient online shopping experience, we do make sure each product is showcased with an adequate number of images along with an extensive and thorough item description that you can always rely on. Furthermore, our Customer Service team is always ready to assist you to the best of their ability in case you had any additional questions.

Is online payment by credit card secured?

All our online payment methods are 100% secure.

Can I cancel or modify my orders?

As long as the order is not packed yet, you can contact us and we will assist you.

Website and associated account

How can I change my personal information?

Log in to your account

Click My Account at the top of the page

Click Edit

Edit the information that you want to modify

Click the Save button.

How do I reset my password?

Log in to your account

Click My Account at the top of the page

Click Account Information

Click the Change Password check box.

Fill in the required fields

Click the Save button.

related delivery

How long does it take for my order to be delivered?

For orders from the UAE - within 24 hours on a working day

- For orders inside Kuwait - within 3 working days

For orders from Saudi Arabia - within 3 working days

For orders from Bahrain - within 3 working days

For orders from Qatar - within 3 working days

- For orders from Oman - within 3 working days

For orders submitted from Iraq within 15 working days

To avoid any delays, please ensure that you include your full address details and contact number when placing your order.

How can I track the status of my delivery?

You can check the status of your order and/or track the delivery of your order through the My Orders tab, from your account menu within the Roma application.

Can I unpack and test before paying for the order?

For health reasons, you cannot try any of the beauty products.

Can I return or exchange an item?

Our customers can exchange or return their purchases within 14 days from the date of delivery of the order, according to the following terms and conditions:

1) The goods to be exchanged or returned are in good condition and can be shown on their covers and tags, in addition to attaching them to the original purchase receipt.

2) The goods to be exchanged or returned do not match the ordered product and/or have defects and/or defects not apparent at the time of purchase.

3) You can alter any product by choosing another size keeping in mind the above requirements.

For orders outside the UAE, customers who wish to return an item/order due to a change of mind will handle the shipping and bear the return cost (returns can be shipped via Aramex, DHL and FedEx courier services).

For more return and exchange inquiries, please contact customer service via:

Customer Service Number: +971 56494 8368

Email: info@romaopticals.ae

Payment method - return period (after product evaluation):

Visual odor calculation - 24 hours

Credit Card / Debit Card - 5-7 business days

Refund from bank as per local SLA within 3-5 working days

Refund from bank as per international SLA within 5-7 business days

How can I pay for my order?

You can pay for your order using KNET, credit card or cash on delivery

What is the accepted currency?

We accept local currency. For example in the UAE, we accept dirhams

Will I get a discount when ordering large quantities?

There will be no additional discounts for large quantities. However, always keep an eye on the various offers, packages and sales that are often available on our website

Can I see items somewhere? Do you have galleries?

Yes, the customer can visit Roma Optical stores distributed in the UAE

In Dubai, Al Ain, Abu Dhabi, Ajman, Sharjah and Al Khaimah

In addition to ordering from social networking sites and Instagram

And get the best service

Is online payment by credit card secured?

All online payment methods are 100% secure.

Can I cancel or modify my orders?

As long as the order has not been filled out yet, you can contact us and we will help you.